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All E-commerce Folks Interviews
Your ads are part of the brand experience – interview with Maggie Flick, Head of Business Operations at Outbrain
Inspirational conversations about e-commerce are definitely our cup of tea. This time, we decided to drink it with Maggie Flick, who is in charge of business operations at Outbrain. What do you do at Outbrain? As Head of Business Operations, I am responsible for business operations in 13 countries across LATAM, APAC and EMEA. This includes increasing efficiency in and between individual departments and optimising cooperation between the regions. I…
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CALL FOR PAPERS – Submissions open now!
The E-commerce Berlin Expo 2020 is taking place for the next time on the 13th February 2020 at STATION, Berlin and you have an amazing opportunity to become one of the speakers of this remarkable event. Now, the organizers are proud to announce that the Call For Papers Contest has just started and they are waiting for your submissions! E-commerce Berlin Expo 2020, the biggest e-commerce event in Berlin, expects…
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Past, present, ​and future of CX – an interview with Christina Hirsch (Vodafone)
We had a pleasure to chat with Christina Hirsch, Director Customer Experience & Digital Care Journeys at Vodafone Germany. As an expert in the field, she shared some interesting insights about the state of customer experience at Vodafone and in general. You’re currently the Director of Customer Experience and Digital Care Journeys at Vodafone. What are your main responsibilities? The role is quite broad. It covers Customer Experience for the…
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The Complete Guide To Understanding The DACH Market
Every region has its own specifics and dynamics. DACH region is one of the most advanced in the world. A strong economy and a high standard of living have its reflection in the e-commerce industry. What is DACH? An abbreviation DACH stands for D — Deutschland (Germany), A — Austria, CH — Confœderatio Helvetica (Switzerland). Therefore, it refers to German-speaking Europe.  Source The shape of e-commerce in the DACH region…
"I'm always inspired!": interview with Jon Marks, Head of E-commerce at Polaroid Originals
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“I’m always inspired!”: interview with Jon Marks (Polaroid Originals)
We are excited to present the result of our virtual chat with Jon Marks, Head of E-commerce at Polaroid Originals. Find out what is Jon’s experience in e-commerce and how does his team improve the customer journey. How have your past experiences in different jobs led to the role you are in today?  Very unexpectedly! Around the time I was looking to leave my career in law, an opportunity arose…
European cross-border commerce - 4 tips for merchants to boost sales
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European cross-border commerce – 4 tips for merchants to boost sales
Cross-border commerce in Europe is growing by the month – the industry was worth a staggering €137 billion last year. In this article we’re taking a look at the growth of cross-border in Europe, some of the barriers in the way and the steps that online merchants can take to claim a share.  First up, what exactly is cross-border commerce? Before we go any further, let’s make sure we are…
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2019/2020 DACH E-commerce Events List
Here is a list of the most important e-commerce events in the Deutschland, Austria and Switzerland (DACH) region. Fairs are very popular in DACH region right now, where the biggest events currently take place, despite various statistics claiming that the UK is the biggest market. Websummit may be one of the biggest fairs in Europe, for example, but Dmexco is close to that size too. Besides those two conferences, there…
How to build an effective omnichannel strategy as an eCommerce business
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How to build an effective omnichannel strategy as an eCommerce business
The process of building a seamless omnichannel strategy that works effectively is by no means an easy one. I guess if it was an easy process, it probably wouldn’t need this article to outline how it can be done effectively. So before we dive into some recommendations for eCommerce businesses, let’s take a look at what we mean exactly by: “An effective omnichannel strategy.” This is all about seamless user…
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How customized online-stores are built in Czech & Slovak Republic: survey among e-commerce software houses
If you are looking for a supplier of customized online store solutions, there are currently 242 Czech and Slovak agencies to choose from, and trying to pick the right one can feel like an impossible task. How do the individual agencies differ? We’ve searched the entire market and have compiled information on how large e-shops are built, how long the construction takes, what technologies the agencies use, and how much…
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JTL Connect 2019 – see you in Düsseldorf!
It’s time for JTL Connect 2019! The 5th edition of JTL Connect, one of the biggest e-commerce events in Germany, will take place on August 30th in Düsseldorf. The Mitsubishi Electric Hall will become host to dozens of top-class exhibitors and lecturers covering a range of industry-related topics. Prepare to get inspired, make new connections, learn about technology, take part in developer speed dating and get in touch with service…
Can (content) marketing and sales go hand in hand?
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Can (content) marketing and sales go hand in hand?
Sales departments today don’t have the easiest task: on the one hand, they have many tools and methods available to automate their activities. On the other hand, they often don’t have time to implement such solutions or they get frustrated and return to manual handling. Failure to understand the processes and problems of sales departments may lead to conflicts and issues in other departments, and thus, the way the entire…
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Retail in Germany: report
E-commerce is a dynamic industry where innovations drive development. Solutions that worked a few years ago, can’t be good enough today. How does Germany’s market adapt new technologies for e-commerce? Should German retailers look out for the foreign competition? Read on to find out!  Card payments Even though you might think that in Germany cash payments still are the majority, numbers claim the opposite. At the EHI Congress in May,…