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When your customers get lost – you lose them
What is bad for your app or online shop? According to Tanja Borzel from the HolidayPirates Group, when the journey of your customer in it becomes more of an odyssey than a straightforward go-get-it. In this interview, Tanja shares spot-on insights on the importance of the right Design, User Interface and User Experience for your business – whether big or small. A must-read for anyone thinking these three are “something…
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The E-Commerce Berlin Expo 2018 has released its full agenda!
The doors to the E-Commerce Berlin Expo 2018 are opening in two weeks and you can now officially take a look at the agenda! Panel discussions, top-notch speakers and industry leading exhibitors are present for a full day around the talk of the town – E-Commerce! On February 15, 2018 more than 4000 visitors, 120 exhibitors, speakers and experts from the entire e-commerce spectrum will gather for the Berlin’s most…
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How dirty data impacts your company’s finances – and reputation
As discovered in a recent study by Addressy, almost 20% of failed deliveries are due to inaccurate delivery address details provided by customers. In this interview, Chris Boaz, Head of Marketing at Addressy, explains how keeping your data clean not only solves this issue, but also opens up new possibilities for your business. To find out more, you definitely won’t want to miss his upcoming talk at this year’s E-Commerce…
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We have knowledge, we perform – and so do our partners
Since 2000, the price comparison idealo made an impressive way from a startup to an unrivalled platform with unique features extending beyond the mere ‘we’ll compare prices for you’. At the moment, idealo covers pretty much the entire German eCommerce market and knows all its ins and outs. Read this interview with Erik Meierhoff, Head of B2B Business at idealo, and you won’t want to miss his upcoming talk at…
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“You don’t need to spend a fortune for an online store”, says Fotis Kourmadas from CS-Cart
In 2018, CS-Cart is paving its way in the self-owned ecommerce software in Europe to prove these words. Nonetheless, in this interview Fotis Kourmadas shares far more than the company’s growth plans. There are first-hand business development tips for the SMBs, some interesting insights about the Greek ecommerce, and a bunch of spot-on comments about other European markets. Paulina, E-Commerce Capitals: You’re the Chief Marketing Officer of CS-Cart, a platform…
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PayU: Reach new markets and increase approval rates by letting your customers pay the way they want
The Ecommerce market is booming, with sales worldwide predicted to amount 4.48 trillion US dollars by 2021. As an Ecommerce business, you surely want to ride this wave too! In this interview, Sven Gruhl from PayU paints a complete landscape of online payments both in Europe and worldwide for you to consider before selling internationally or planning your future expansions. If you want even more details, you cannot miss his…
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How Ian Pascal Volz secured a post-apocalyptic happy end for Air Berlin employees in 3 days
Air Berlin’s insolvency raised a massive number of industry and customer eyebrows in 2017, being a professional apocalypse for the airlines’ employees. Yet, Ian Pascal Volz and his team managed to turn the tide in 72 hours. In this interview with Volz, you will learn how the values of true leadership and team spirit fuelled the viral success of their ‘#HireUsAsATeam’ campaign – and how they secured a professional happy…
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Vote for your favorite companies at the E-Commerce Berlin Awards 2018!
More than 200 companies have successfully entered the E-Commerce Berlin Awards 2018 and now it’s your turn to vote! Select your favorite company in 8 different categories and help them win the E-Commerce Berlin Award 2018! In about a month the E-Commerce Berlin Expo 2018 is taking place at the historic landmark, Station, Berlin. On February 15, 2018 more than 4000 visitors, 120 exhibitors and top-notch speakers will gather in…
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The E-commerce Berlin Awards 2018 are coming!
The E-Commerce Berlin Expo 2018 is only 2 months away and you can now nominate your favorite companies to be recognised at the E-Commerce Berlin Awards 2018 on the stage of Berlin’s biggest e-commerce event of the year on February 15, 2018! ​We’re getting closer to the final day! After two successful runs in 2016 and 2017, the E-Commerce Berlin Expo is returning to Germany’s capital on February 15, 2018…
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e-tailers have high hopes for the holiday season – a Händlerbund christmas study
The Christmas Markets are open, the first mulled wine has been drunk and the run for presents has started. The Holiday Season is a busy time, mostly of course for online merchants who will be trying to make the most of it. The new Händlerbund Christmas Study 2017 Survey revealed what challenges retailers will be facing this year and most sellers can agree on two things: logistics and delivery will…
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Are you truly customer-centric?
That’s not an easy thing to achieve, is it? Well, Jonathan Anguelov and the other co-founders of Aircall have made it easy for you. As a sneak-peak to his talk during the E-Commerce Berlin Expo 2018, we’re releasing an interview where Jonathan explains how Aircall products can make your customers happier and your business more profitable. Paulina, E-Commerce Capitals: You are the co-founder and COO of Aircall, a cloud-based phone…
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A breakfest bowl becomes a business
If you are still looking for your niche in eCommerce, food is the answer. Max Wittrock and his two other mymuesli Co-Founders Hubertus Bessau and Philipp Kraiss are a walking proof that a successful eCommerce business idea might as well come from as close as your breakfast bowl. In this interview, Max Wittrock assures that food market is big enough to accommodate everyone. Paulina, Ecommerce Capitals: Mymuesli is one of…