Category: Reports

After the UK, Germany, and France respectively announced national lockdowns earlier this year, like the rest of the world, consumers began shifting towards online shopping. This was further boosted by the closure of physical retail stores which encouraged some consumers to start shopping online.  The pandemic has created a boom in the UK’s e-commerce market, which is expected to generate sales totaling $105 billion this year. E-commerce in Germany and France is also expected to reach $92.33…

This year e-commerce has faced some kind of revolution. Pandemic has changed many aspects of peoples’ lives, including shopping habits. How does the situation look now? We will try to answer this question by covering the E-commerce in Europe 2020 Report by PostNord. Below you can find some highlights referring to the e-commerce situation around the world. If you are interested in reading the full report, you can download it…

RetailX provided a report where you can find a list of the best-performing retailers in 2020. It covered six aspects of ecommerce: Strategy & Innovation, The Customer, Engagement, Merchandising, Mobile & Cross-channel, and Operations & Logistics. In this article, we have provided some highlights from the report. If you want to get to know the whole tab, you can download the full report here. Below you can find the first…

Germany is a demanding nation, especially when it comes to payments. These consumers need reassurance about the security of both their data and their money. Based on the information from the JP Morgan report, we present some of the most essential highlights regarding payment trends in Germany. Some trends seem to be rather constant while others may be surprising even for well-seasoned European market. We will cover them in the…

Logistics is the foundation of e-commerce activity. This market is well-developed in the DACH region. But what’s the logistics situation? Does the great popularity of e-commerce go hand in hand with logistics? Are there any trends? Do all DACH countries approach logistics same way? We will try to answer these and other questions by analyzing the report by Edison Group. We will provide only a few highlights; feel free to…

The world economy is in a rather precarious situation. Many countries are struggling with the economic crisis, rising inflation, and economic growth which is rather low. The year 2020 brings many unknowns, mainly due to the pandemic that has affected the entire world. In this text, you will find some takeaways from the report that Deloitte prepared based on the data from before the pandemic has started. If you want…

The customers are different around the world. Although you can define your target quite precisely in terms of age or gender, the geographic and cultural issues can significantly affect the way of marketing communication as well as the presentation and sale of products. What about German customers? What are their shopping habits? Would they enjoy features such as customer portal? What is the most important aspect to them when buying?…

Imagine the following scenario: You buy in one stationary store, you have paid and then the seller disappears behind a wall with your bag without a word – and you don’t have one. Knowing what is happening and when you handed over the goods to get. A total failure in terms of customer service! But exactly that happens every day in Germany’s largest online shops. Here come 11 highlights from…