Riverty

About this company

Riverty’s Return Notification API transforms one of e-commerce’s biggest friction points – returns – into a seamless, loyalty-building experience. In partnership with Wehkamp, one of the Netherlands’ leading marketplaces, Riverty introduced real-time return updates that instantly adjust invoices, pause payment timelines, and proactively inform customers at every step.

This innovation delivers measurable impact:

• 40% decrease in customer service calls related to returns;
• 1.2% contact rate, far below market benchmarks;
• Pending refund API-call eliminates uncertainty and reduces disputes;
• Instantly updated statements drive customer transparency and trust;

By handling operational complexity in the background, Riverty enables Wehkamp to stay true to its brand promise while delivering a smoother, more reassuring post-purchase journey. The result: higher customer satisfaction, reduced operational effort, and increased likelihood of repeat purchases.
This solution showcases how a merchant-first approach, embedded technology, and close strategic collaboration can meaningfully improve e-commerce performance at scale.