About this company
Zipchat is a conversational AI agent made for eCommerce brands that want to turn customer conversations into revenue, without adding headcount. It works across your website, WhatsApp and via Emails to handle both sales and support in real time, 247. On the sales side, Zipchat helps shoppers find the right product faster by answering questions instantly, recommending items based on intent, and guiding people from “just browsing” to checkout. It can highlight best-sellers, explain product details, handle common objections, and suggest add-ons to increase average order value. On the support side, Zipchat resolves repetitive questions automatically, like order status, shipping times, return policies, sizing, availability, and delivery issues. When a case is complex, it can route the conversation to a human with full context so your team starts with the right info instead of repeating questions. Zipchat is designed to be easy to set up and maintain. It connects to your store knowledge and keeps improving as it learns from real customer conversations, so answers get more accurate over time. The result is faster responses, happier customers, fewer tickets, and more conversions from the same traffic.
