Author: Editorial Team

Over the past decade, we have seen remarkable growth in the eCommerce industry, with consumers increasingly turning to online platforms for their shopping needs. According to Statista, the global eCommerce market is expected to exceed €5.3 trillion by 2027, with online shopping set to account for 20% of retail globally – a trajectory demonstrating a fundamental long-term shift in our economies and lifestyles. As the world becomes more interconnected and…

Research shows that avoiding returns is a top priority for online retailers in Germany, Austria, and Switzerland. However, with the right returns management strategies in place, returns can actually reduce losses and increase customer loyalty, according to delivery management software company, nShift. New research conducted by the German retail institute EHI on shipping and return management amongst online retailers in the DACH region, shows returns are the highest priority for…

In 2019, the European Parliament and Council published and started implementing Directive 2019/882 – Accessibility requirements for products and services. The Directive 2019/882, set to take full effect in 2025, foresees a significant shift in the e-commerce landscape. This document comes in favour of people with disabilities, allowing them to benefit from the same services and products as any other citizen by promoting equality as it emphasizes the accessibility requirements…

This article was first published here. Providing a positive post-purchase experience is critical if you want to make your customers happy – and return to buy more. Let’s look at how brands, retailers, and manufacturers can improve their post-purchase experience, with six practical tips for companies of all sizes and stages in the DACH region. Many companies have one central goal in e-commerce: acquiring new customers. But what do you…

In recent years there has been a great development in shopping online rather than actually leaving the house on the hunt for your everyday necessities. Naturally so, since humanity is always a big fan of making life easy as can be, shopping online is just a given development as it doesn’t require leaving the house, standing anywhere in line, or having to deal with traffic – and all that in…

CBRE’s latest report, “E-Commerce in the Post-Pandemic Era” [1], provides valuable insights into the current dynamics of the e-commerce market in Europe. Germany, ranked as the second-largest e-commerce market in the region with an 18% share of total spending in euros, stands out prominently. While many Western European markets have either reverted to pre-pandemic e-commerce growth rates or are currently trailing behind, Germany continues its upward trajectory, surpassing its pre-pandemic…