Category: News

Now that our voting lines are open within the E-commerce Germany Awards 2022, it’s time to vote! This means you can run to the voting stage straightaway to cast your vote. If, however, the concept of E-commerce Germany Awards is rather foreign to you, read through our brief guide! What are E-commerce Germany Awards?  As one of the most prestigious awards in e-Commerce, the E-commerce Germany Awards marked its position…

For a long time, trends have indicated that the reign of the more traditional, brick and mortar retail is threatened by online retail. Given the accelerated growth of e-commerce brought about since the pandemic, it seems such trends have increased. However, if we take a closer look at the development of online shops and retail stores, a different development is emerging, characterised by flexibility and the linking of several retail…

There has been an increasing demand among consumers across sectors for fast, efficient, thorough, and personalized customer service. Customer service plays such a monumental role in business growth and overall customer satisfaction that the customer experience market has grown by about 16.9% from 2019 to 2020. The customer experience management market worldwide was found to be worth as much as $7.6 billion in 2020. For eCommerce businesses, in particular, customer…

The Covid-19 pandemic was spreading around the globe, businesses and customer habits are affected, which has fueled the use of marketplaces. Companies were able to continue operating during the pandemic because of their products and services. Consequently, B2B marketplaces have experienced increased growth, but they are also facing increased pressure from B2C marketplaces since customers’ expectations have also risen. Since the pandemic’s start, more than 50% of B2B buyers and…

The ecommerce world is rapidly evolving, both from business to business, and the business to customer aspects. Ecommerce customers search for products and find them on various sites and roughly these can be split into 2 categories – retailer’s sites and numerous marketplaces.   Online retailers realize the situation and understand that they need to provide customers with a consistent shopping experience across this variety of channels. That is why…

A combination of advanced logistics, innovative technology and skilled employees are the key to getting an online purchase to consumers in a timely manner. Shipment tracking is an essential tool for tracking a package, and is very useful to know the current status of the goods, whether they have arrived at their destination or whether they are still on their way. Germany, 15th September 2021 – The last year has…

New European e-commerce research by Sendcloud surveys thousands of shoppers, providing a detailed overview of online shopping behaviour today. How do DACH shoppers compare with their counterparts in other major markets? And how can e-commerce retailers in the region cater fully to customers’ fast-changing preferences and expectations? Anyone who’s been watching the boom in online shopping in the DACH region over the past two years can tell you what a…