Omnichannel in Europe
90 percent of Europeans want to buy omnichannel, according to the eCommerce 2023 Survey Report1. This shows that shopping between channels, searching for information, receiving shipments or making returns should be done both online and offline. And it is a must-have. So what does omnichannel shopping look like in Europe? Shopping and e-shopping have undergone a huge transformation in Europe in recent years. Both have undoubtedly been influenced by the…