There are two big logistics names that stand out in the Europe: General Logistics Systems (GLS) and Dynamic Parcel Distribution (DPD). These companies are the backbone of online shopping, making sure packages get to people quickly and smoothly. Their work keeps online shopping running like clockwork.
In the third quarter of 2024, GLS and DPD together delivered millions of parcels across Europe. This huge number shows just how much they handle every day and how good they are at getting the job done.
As part of Parcel Monitor’s E-commerce Logistics Showdown series, this article takes a closer look at how GLS and DPD performed in key European markets. We’ll compare them in areas like delivery speed, first-attempt delivery success, and how often things went wrong. We’ll also check out their strengths and where they could do better.
GLS: A trusted name for efficient deliveries
(Image Source: GLS Group)
Founded in 1999 and based in Amsterdam, Netherlands, General Logistics Systems (GLS) has established itself as a reliable logistics provider. Operating in about 40 countries with over 1,600 depots, GLS handles millions of parcels daily with a focus on efficiency and customer satisfaction.
GLS uses advanced technology like real-time tracking and optimized delivery routes to ensure timely deliveries. This approach has allowed them to expand globally, with notable growth in North America through partnerships and acquisitions.
DPD: Driving innovation in logistics
(Image Source: DPD)
DPD, founded in 1976 and headquartered in Aschaffenburg, Germany, is part of the GeoPost group under La Poste. Known for its innovative solutions, DPD’s Predict services, which provides real-time tracking and precise delivery times, have set a benchmark in the industry.
With a strong focus on sustainability, DPD has introduced eco-friendly delivery options to reduce its carbon footprint. Its extensive network includes over 10,000 delivery vehicles and 42,000 collection points, making it convenient for customers to send and receive parcels.
Comparing GLS and DPD delivery performance in Q3 2024
Germany (DE to DE)
Germany is a key market for both GLS and DPD. Here’s how they performed:
- Delivery Speed: DPD narrowly outpaced GLS with an average delivery time of 1.24 days versus 1.27 days. While the difference seems small, it highlights DPD’s efficiency in high-density urban and rural areas.
- First-Attempt Success: DPD excelled here with a 90.53% success rate. This reflects their strong customer communication tools, like real-time updates and precise delivery windows. GLS’s 83.96% indicates room for improvement in ensuring packages reach recipients on the first try.
- Issue Rates: GLS had a significant edge with a lower issue rate of 0.47%, compared to DPD’s 2.2%. This suggests GLS’s focus on quality control and error minimization is paying off.
France (FR to FR)
France’s efficient transport network supports strong performance from both carriers:
- Delivery Speed: GLS led with an average delivery time of 1.46 days, just ahead of DPD’s 1.49 days. This showcases GLS’s ability to utilize France’s infrastructure effectively.
- Issue Rates: GLS had a much lower problem rate at 5.64% compared to DPD’s 14.28%. This highlights GLS’s attention to detail and smooth operational handling.
- Collection Points: DPD’s strength lies in flexibility. With 12.6% collection point usage compared to GLS’s 8.52%, DPD provides more convenient options for customers with busy schedules.
Denmark (DK to DK)
Denmark’s compact geography and efficient infrastructure benefited both companies:
- Delivery Speed: GLS outperformed DPD significantly, with an average transit time of 1.62 days versus 2.47 days. This gap highlights GLS’s efficiency in route optimization.
- On-Time Deliveries: GLS maintained an impressive 97.01% on-time delivery rate, demonstrating their reliability and strong operational systems.
- Collection Points: GLS dominated with 89.16% collection point usage, compared to DPD’s 26.29%. This shows GLS’s capability in catering to Denmark’s preference for flexible pickup solutions.Choosing the Right Logistics Partner
Czech Republic (CZ to CZ)
In the Czech Republic, both companies showcased their strengths:
- Delivery Speed: GLS led slightly with an average delivery time of 1.75 days compared to DPD’s 1.81 days. This shows GLS’s agility in handling localized delivery challenges.
- First-Attempt Success: DPD outshined GLS with a 94.21% success rate, showcasing their focus on precise delivery execution.
- Issue Rates: GLS maintained a lower issue rate, indicating better handling and fewer errors.
Delivery insights and key takeaways for e-commerce businesses
GLS: Strengths and opportunities for growth
GLS consistently impressed with fast delivery times across most markets, maintaining low issue rates and high on-time delivery percentages, particularly in Denmark and Germany. This highlights their commitment to quality and reliability.
However, there’s room for improvement. To compete more effectively with DPD, GLS could focus on boosting first-attempt delivery success rates and expanding their collection point network for greater customer flexibility.
DPD: Strengths and opportunities for growth
DPD excels at providing a positive customer experience. Their robust communication tools and innovative Predict service ensure that customers are well-informed throughout the delivery process. Furthermore, their extensive network of collection points offers unparalleled convenience.
While DPD demonstrates a strong focus on customer satisfaction, there’s opportunity to refine their operations by reducing issue rates and improving delivery speeds in certain regions.
Choosing the right logistics partner
- Choose GLS if your priority is fast deliveries and low error rates. Their consistent performance makes them ideal for time-sensitive shipments.
- Go with DPD if you value first-attempt delivery success and convenient pickup options. Their extensive network and innovative tools are perfect for enhancing customer experience.
When selecting a logistics partner, businesses should consider their specific needs, such as cost, reliability, and the preferences of their target customers.
Final thoughts
In Q3 2024, GLS and DPD demonstrated why they are top choices for ecommerce logistics in Europe. GLS excelled in speed and reliability, while DPD stood out for customer-focused services and flexibility. By understanding their strengths, businesses can make better decisions for their logistics needs.
Stay updated with the latest insights and trends in e-commerce logistics with Parcel Monitor.
About Parcel Monitor
Your gateway to real e-commerce logistics data worldwide.
Parcel Monitor is the trusted source of e-commerce logistics insights – powered by real consumers’ order data. With a global network spanning over 1078+ carriers, 170+ countries and 60,000+ shipping routes, Parcel Monitor provides an accurate reflection of the e-commerce industry by tracking millions of parcels daily.
Parcel Monitor is recognized as a reputable data source within the global logistics sector, endorsed by prominent publications like The Washington Post and The New York Times and frequently collaborates with industry leaders such as Rakuten Insights, CBRE, Transport Intelligence, and eMarketer.
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