Get ready for groundbreaking discussions on AI-driven innovation at E-commerce Berlin Expo 2025, where top experts reveal how cutting-edge technology is reshaping the industry.

In this episode, host Efe von Thenen dives deep into the transformative impact of generative AI on the e-commerce industry with our guest, Anna Graf, Innovation Lead Emerging Tech at Arvato Systems. Anna’s extensive experience in AI, web3, AR/VR, and NFTs has made her a driving force in helping businesses navigate the complexities of modern technology and unlock new opportunities.

AI-driven customer support is revolutionizing e-commerce by enabling faster, personalized responses to customer inquiries, especially during critical presales moments. By leveraging tools like automated ticketing, contextual responses, and proprietary data models, businesses can enhance customer experience, drive sales, and maintain trust with secure and tailored interactions. (Ad)

Struggling to keep up with the demand for flawless product images? Learn how AI-powered tools like remove.bg are revolutionizing e-commerce photography—saving time, cutting costs, and boosting sales. Click to uncover the game-changing strategies top brands are using today! (Ad)

Discover how AI agents are revolutionizing e-commerce customer service, providing 24/7 personalized support and transforming operations with efficiency and intelligence. Explore the full article to learn how businesses are leveraging AI to enhance customer satisfaction and redefine service excellence. (Ad)

Meet the future of digital marketing in 2024 and beyond. Discover insights on evolution, strategies, and the impact of AI.

Salesforce has signed a definitive agreement to acquire Tenyx, a developer of AI-powered voice agents.

Discover why 81% of Germans demand clear labeling in AI-generated advertising and how Mango’s AI campaign captured significant public attention

Large language models have ushered in a new era in artificial intelligence, reshaping how we interact with technology and process information. See their benefits and applications inside this article. (Ad)

Milan is set to host the eighteenth edition of the “Ecommerce Italia” event by Casaleggio Associati, a pivotal gathering to discuss the evolution of digital commerce in Italy. You need to be here, read more!