• Trends
• SMBs

8 tips to make your newsletters more engaging for E-commerce customers

• Trends
• customer experience

E-Commerce – State Of Online Returns – September 2020 – New Trends & Tips

• Trends
• customer experience

9 Reasons Your Business’s Future Growth Depends on Augmented Reality

• Trends
• customer experience

6 Best Web Design Tips to Improve the UX of Your E-commerce Website

• Trends
• customer experience

5 Strategies for German Shops to Increase Online Store Retention

• Trends
• consumer behavior

Do we want to sit on a red chair?

• News
• consumer behavior

Reconsidering the Customer Experience in Covid-19 Times

• Trends
• customer experience

Key e-commerce website mistakes and how to fix them

• Trends
• europe

Key takeaways from The state of European checkouts in 2020 Report

• Trends
• customer experience

Welcome to our store, we’ve got fun and games

• Trends
• customer experience

Delivering on the promise: 6 key points from InternetRetailing report

• Trends
• consumer behavior

“Is my order here yet?” Here’s what we said about clothes shopping online

• Trends
• customer experience

Customer Experience in DACH: practical tips from Praxtistipps CX report

• Trends
• business strategy

How to understand the Critical Time Frame for Customer Complaints

• Expo and Awards
• E-commerce Berlin Expo

EBE20 recap: The truth behind mass personalisation [Madeone]

• Expo and Awards
• E-commerce Berlin Expo

This is where e-commerce meets UX, retail, digital transformation and AI: E-commerce Berlin Expo 2020

• Interviews
• expert insights

“If we want to offer customers a unique customer experience each time they visit their favorite online shop, we need to accompany them on each step of their journey through the shop” – interview with Thorsten Mühling (epoq)

• Interviews
• expert insights

“Personalization is about to take center stage and will become mainstream in 2020” – interview with Ralph Hünermann (ODOSCOPE)