• Trends
• customer experience

Customer Experience in DACH: practical tips from Praxtistipps CX report

• Trends
• business strategy

How to understand the Critical Time Frame for Customer Complaints

• Expo and Awards
• E-commerce Berlin Expo

EBE20 recap: The truth behind mass personalisation [Madeone]

• Expo and Awards
• E-commerce Berlin Expo

This is where e-commerce meets UX, retail, digital transformation and AI: E-commerce Berlin Expo 2020

• Interviews
• expert insights

“If we want to offer customers a unique customer experience each time they visit their favorite online shop, we need to accompany them on each step of their journey through the shop” – interview with Thorsten Mühling (epoq)

• Interviews
• expert insights

“Personalization is about to take center stage and will become mainstream in 2020” – interview with Ralph Hünermann (ODOSCOPE)

• Interviews
• expert insights

“We’ve identified the feedback of satisfied customers as a new form of online currency” – interview with Remo Fyda (ProvenExpert)

• Trends
• customer experience

How artificial intelligence in a shop inspires customer journey

• Interviews
• brands

“Always pay attention to what consumers say about your products, use this information to improve your service and proposition” – interview with Tom Pham (Beiersdorf)

• Interviews
• expert insights

“Can there be a new touchpoint, relevant for e-commerce, in the car?” – interview with Isabelle Ette (IBM iX)

• Interviews
• expert insights

“Today the consumer demand for a more personalized product and service” – interview with Christian Möhring (madeone)

• Interviews
• expert insights

“I envision a world where customers get cheaper products and much more holistic, digital support that tailors their needs better than the current infrastructure.” – interview with Sebastian Arendt (A-Z GartenHaus)

• Interviews
• brands

“Our main goal has always been our customer” – interview with Tino Hartmann (Baby Sweets)

• Interviews
• brands

“Our main goal has always been our customer” – interview with Ramon Pallaske (Audible)

• Trends
• customer experience

Create compelling shopping experiences with content marketing

• Interviews
• expert insights

Mobile shopping will change e-commerce on many levels – interview with Robert Bueninck, General Manager DACH at Klarna

• News
• business strategy

The power of CRM: 11 reasons why it is important

• Interviews
• expert insights

Past, present, ​and future of CX – an interview with Christina Hirsch (Vodafone)