Topic
  • Trends
  • customer experience

Lost in search? These 8 tips will supercharge your store’s search

Up to 50% of eCommerce purchases start with a search. But what if your results miss the mark? This article breaks down the hidden costs of poor product search—and shares 8 hands-on tips to turn your search bar into a powerful conversion engine.

Uber introduces “Uber Courier” in Germany, on-demand same-day delivery for personal items and local business needs.
  • News
  • customer experience

Uber launches same-day delivery service “Uber Courier” across major German cities

Uber introduces “Uber Courier” in Germany, on-demand same-day delivery for personal items and local business needs.

Klarna returns to human support after AI customer service challenges
  • News
  • customer experience

Klarna returns to human support after AI customer service challenges

Klarna is revisiting human support after challenges with AI customer service. Read about their chase and also about advantages and disadvantages of using AI in this area of business.

  • Interviews
  • expert insights

Personalize customer experience with Voyado: E-commerce Germany Awards interviews

Voyado won Best Omnichannel and Integrations Solution at the E-commerce Germany Awards for their powerful Customer Experience Platform. Their solution unifies data and tools to help retailers deliver personalized, seamless customer journeys. Learn more about it in our article.

Woman sitting in front of the laptop with her debit card, wanting to buy something online, maybe she wants to improve her online shopping experience
  • News
  • data

How to improve online shopping experience: Criteo’s 2025 report reveals what shoppers really want

Criteo’s 2025 report reveals 76% of shoppers find ecommerce boring. Read their insights on how to improve the online shopping experience with personalization, discovery, and emotional engagement.

  • Interviews
  • expert insights

Crafting intelligent customer experiences with Nosto: E-commerce Germany Awards interviews

Discover how Nosto won first place at the E-commerce Germany Awards 2025 by transforming digital shopping through cutting-edge AI personalization—making every online interaction uniquely relevant.

  • Trends
  • customer experience

Shopping overload: Why online stores need interactive product recommendations

Discover how DooFinder Quizmaker boosts conversions with interactive product recommendations and helps retailers gain valuable customer insights. (Ad)

What Online Returns Look Like in Germany
  • Trends
  • customer experience

What online returns look like in Germany

How online returns work in Germany? Check out the statistics, learn about the process, meet challenges & more for hassle-free returns in Germany.

Picture showing person with packages for Zalando. For article written about update in Zalando's return policy.
  • News
  • customer experience

Zalando updates its return policy to reduce excessive returns and improve efficiency

Zalando is refining its return policy to address unusually high return rates and support sustainable e-commerce. Learn who is affected and why the change matters.

  • Trends
  • europe

Boost conversions by leveraging optimised logistics: Expert tips for convenience within the European customer journey

Learn how optimising logistics can improve customer experience, boost conversions, and increase sales in European e-commerce. (Ad)

Image showing woman using parcel lockers at a train station
  • Trends
  • europe

Why train stations are the ideal pick-up points for e-commerce: Box – The Pickup Station advantage

See why train stations make ideal parcel lockers for e-commerce, providing innovative solutions f.ex. Box – The Pickup Station. (Ad)

  • Trends
  • platforms

How Oonique creates the perfect search experience for creatives with DooFinder

Finding the perfect knitting or crochet set shouldn’t be overwhelming—it should be inspiring. Discover how Oonique, with the power of DooFinder, transformed product search into a seamless, personalized experience that boosts conversions and enhances customer satisfaction. (Ad)

  • Trends
  • customer experience

E-commerce: How to futureproof your checkout page

How to futureproof your checkout page? Check out these key strategies that will help you in that! (Ad)

  • Trends
  • customer experience

The ROI of trust: Why customer reviews are the new currency of commerce

Trust isn’t just a buzzword—it’s the currency that drives modern commerce. Discover how businesses leveraging customer reviews are achieving a 401% ROI and why strategic trust-building is the key to long-term success. (Ad)

Top Business Ideas in Germany for 2025
  • Trends
  • customer experience

How to improve customer experience in mobile e-commerce

  • Trends
  • europe

Future of the e-commerce experience in Europe: Trends in 2025 and beyond

Step into the future of European e-commerce, where innovation meets convenience—think drone deliveries, underground logistics, and hyper-personalized last-mile solutions. Discover expert insights from Zalando’s Christian Bierwirth and explore the game-changing trends set to redefine how consumers shop in 2025 and beyond. (Ad)

  • Expo and Awards
  • E-commerce Berlin Expo

Marketing & customer journey at EBE25: shaping experiences that sell

Make sure you don’t miss Marketing & customer journey track at the E-commerce Berlin Expo 2025! Read this article and see what awaits you!

  • Trends
  • platforms

Success without shop hosting? How to lose your customers in seconds

Discover the critical role of professional shop hosting in creating a reliable, secure, and high-performing online shop. From scalability to expert support, learn how tailored hosting solutions like OXID eShop can drive long-term success in e-commerce—read more to unlock your shop’s potential! (Ad)

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