Meet our ultimate guide to enhancing customer experience in the DACH region. Explore strategies, insights, and best practices to elevate your business.

Check out these product discovery best practices for 2025 and make sure that your customer’s journey from browsing to buying is smooth, engaging and personalized to their needs. (Ad)

Ever got interested in the benefits of personalization? If so, check our article and learn how to optimize your personalization strategy.

Amazon extended its return period for holiday purchases in Germany and beyond, allowing customers to return items bought between November 1st and December 25th until January 31st, 2025. The policy aims to encourage early shopping and boost sales for merchants during the peak holiday season.

Stay ahead in customer experience and commerce with The S&P Global Report. Trends, tips, best practices, and more inside.

In today’s digital landscape, trust has become the most valuable currency for online retailers. Customer reviews, trustmarks, and buyer protection are key factors that not only foster consumer confidence but also drive purchasing decisions, making trust a critical success factor in the evolving world of e-commerce. (Ad)

Doofinder has introduced a new product recommendation feature designed to enhance the e-commerce shopping experience. Integrated with their search engine, this tool helps suggest relevant products to customers, making it easier for them to discover complementary items during their shopping journey. (Ad)

Google is taking stronger action against fake reviews by displaying warnings on Google Business Profile entries when suspicious activity is identified. Businesses that violate review policies may face penalties, such as temporary bans on new reviews or the removal of existing ones.

Explore The PwC Report for expert insights on improving consumer trust. Uncover effective strategies, build loyalty, and strengthen customer relationships with us.

Data privacy is essential for building customer trust in German e-commerce, where strict regulations like GDPR and privacy-conscious consumers dominate. By being transparent, ensuring data security, and complying with GDPR, e-commerce businesses can not only avoid penalties but also gain a competitive advantage in the market. (Ad)

Explore essential insights about your customers and learn how to adapt in 2024.

eBay now allows users to purchase car parts and book a workshop service in one seamless online transaction. With access to a wide range of specialized garages, users can compare prices, ensure part compatibility, and schedule installations without leaving the website.

In a recent episode of the EGN Podcast, Ralph Hünermann, founder and CEO of ODOSCOPE, highlighted the crucial role of personalization in the future of e-commerce, emphasizing that generic shopping experiences are becoming obsolete. Find out more!

In this episode of the EGN Podcast, Inga Bohn, Head of Brand and Customer Centricity at Amorelie, shares how the company has transformed the sex toys market by breaking taboos and promoting open conversations about sexuality. Click to find out more!

Discover the convenience of Box – Die Abholstation, Deutsche Bahn’s innovative Click&Collect service that seamlessly integrates into a daily travel. With over 400 pick-up locations across Germany, this service offers a flexible and sustainable way to shop, making it easier than ever for commuters to collect their orders on the go. (Ad)

Thanks to its popularity and ease of use, WhatsApp offers a unique opportunity to revolutionize customer retention. In this article, we will explore various methods of WhatsApp marketing and how businesses can use WhatsApp to effectively reach and engage customers, ultimately building a stronger brand. (Ad)