- Trends
- customer experience
Topic
- Top lists
- data
Top insights about your customers and how you can adapt [ConsumerX and imagino Report]
Explore essential insights about your customers and learn how to adapt in 2024.
- News
- marketplaces
Buy car parts and book a workshop in one go on eBay
eBay now allows users to purchase car parts and book a workshop service in one seamless online transaction. With access to a wide range of specialized garages, users can compare prices, ensure part compatibility, and schedule installations without leaving the website.
- Interviews
- data
Power of Personalization in E-commerce: Insights from Ralph Hünermann, founder and CEO of ODOSCOPE
In a recent episode of the EGN Podcast, Ralph Hünermann, founder and CEO of ODOSCOPE, highlighted the crucial role of personalization in the future of e-commerce, emphasizing that generic shopping experiences are becoming obsolete. Find out more!
- Interviews
- brands
Breaking Taboos in the Sex Toys Market: Insights from Inga Bohn, Head of Brand and Customer Centricity at Amorelie
In this episode of the EGN Podcast, Inga Bohn, Head of Brand and Customer Centricity at Amorelie, shares how the company has transformed the sex toys market by breaking taboos and promoting open conversations about sexuality. Click to find out more!
- Trends
- customer experience
Box – Die Abholstation: How retailers can make the most out of the service
Discover the convenience of Box – Die Abholstation, Deutsche Bahn’s innovative Click&Collect service that seamlessly integrates into a daily travel. With over 400 pick-up locations across Germany, this service offers a flexible and sustainable way to shop, making it easier than ever for commuters to collect their orders on the go. (Ad)
- Top lists
- customer experience
9 creative returns policies that boost loyalty and cut churn
- Trends
- customer experience
How you can revolutionize customer retention with WhatsApp marketing
Thanks to its popularity and ease of use, WhatsApp offers a unique opportunity to revolutionize customer retention. In this article, we will explore various methods of WhatsApp marketing and how businesses can use WhatsApp to effectively reach and engage customers, ultimately building a stronger brand. (Ad)
- Expo and Awards
- expert insights
E-commerce Germany Awards Interviews: GUURU Solutions
Discover the secrets behind GUURU Solutions’ award-winning Community Advice Solution and learn how it connects shoppers in real-time for authentic advice. Click to explore how this innovative platform boosts customer loyalty and sales with human intelligence and community spirit. (Ad)
- Trends
- customer experience
How to find hidden friction points in checkout flows?
- Trends
- consumer behavior
How Storytelling and Emotional Engagement Can Transform Customer Loyalty
- News
- marketplaces
Amazon Expands A-to-z Guarantee in Germany for Better Customer Protection
Amazon’s A-to-z Guarantee ensures every purchase on Amazon.de is protected, offering hassle-free refunds and now expanded coverage for property damage and personal injury
- Trends
- business strategy
Four Ways Delivery and Experience Management Can Reshape Retail Strategies to Unlock Revenue
Discover why getting the delivery experience right is mission-critical for retailers to stand out, delight customers, and drive revenue growth amidst fierce competition
- Trends
- consumer behavior
The Neuroscience of Customer Experience, so What Really Keeps People Coming Back?
- Trends
- Europe
12 Qualities of European Ecommerce Customer
- Trends
- customer experience
Can AI predict customer frustration before it goes viral?
- Trends
- business strategy
How to deliver a spotless customer experience in ecommerce?
- Trends
- business strategy
Best Strategies for Establishing Credibility in eCommerce
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