Interview with Andreea Kremm winner of the Community Choice Award 2026

The E-commerce Germany Awards (EGA) is a leading contest dedicated to service providers shaping the e-commerce landscape in the DACH region. It recognizes companies offering solutions across areas such as marketing, platforms, payments, logistics, and customer experience – giving visibility to both established players and emerging innovators.

In addition to the jury-based evaluation, 2026 edition introduced the Community Choice Award – a distinction designed to reflect the voice of the industry itself. The winner was selected through public voting, allowing professionals and enthusiasts to support the solutions they find most impactful and relevant in their daily work.

The Community Choice Award winner of this edition is Mondo. Chat by Netex Group.

Mondo. Chat is an AI-powered conversational platform that helps e-commerce businesses engage customers in real time, automate communication, and improve conversion rates through personalized interactions across multiple channels.

We are pleased to share a short interview with Andreea Kremm, CEO of Mondo. Chat and this year’s Community Choice Award winner, where she shares insights into the solution, its impact, and the vision behind it:

Explore Mondo. Chat here: https://mondo.chat/en/