Kinga Edwards, Author at E-commerce Germany News

European Ecommerce Overview: Switzerland

Switzerland is one of the DACH countries. In practice, it means that the German language is (one of) its official languages. Switzerland corresponds to CH in this shortage. It is a fascinating country – it has been neutral in the arena of international conflicts for a long time. It is not part of the European Union but belongs to the United Nations. It is also one of the founders of…

J.P. MORGAN Global Payment Trends: payment methods and insights in Germany

Germany is a demanding nation, especially when it comes to payments. These consumers need reassurance about the security of both their data and their money. Based on the information from the JP Morgan report, we present some of the most essential highlights regarding payment trends in Germany. Some trends seem to be rather constant while others may be surprising even for well-seasoned European market. We will cover them in the…

DACH Industrial & Logistics Property: key takeaways from the Edison Group report

Logistics is the foundation of e-commerce activity. This market is well-developed in the DACH region. But what’s the logistics situation? Does the great popularity of e-commerce go hand in hand with logistics? Are there any trends? Do all DACH countries approach logistics same way? We will try to answer these and other questions by analyzing the report by Edison Group. We will provide only a few highlights; feel free to…

6 highlights from Deloitte’s Global Powers of Retailing 2020 Report

The world economy is in a rather precarious situation. Many countries are struggling with the economic crisis, rising inflation, and economic growth which is rather low. The year 2020 brings many unknowns, mainly due to the pandemic that has affected the entire world. In this text, you will find some takeaways from the report that Deloitte prepared based on the data from before the pandemic has started. If you want…

Reconsidering the Customer Experience in Covid-19 Times

The COVID-19 pandemic has changed many aspects of our workforce, business operations, and how we approach customer service. Companies are finding innovative ways to continue attracting and retaining consumers amid safety concerns and regulations. By reconsidering customer service, we can better understand how to improve our relationship with clients as we face the pandemic journey together. Here are some ways you can adjust your business structure to help your company…

RetailX 2020 Report E-commerce Marketplaces: Germany overview

Marketplaces are a convenient way to shop – in one place, you can compare prices, products from different manufacturers, or sellers and buy several items from different areas. Europeans are becoming more and more convinced of such solutions. What is the situation in Germany? After all, it sounds like a perfect solution for every German – the ability to compare prices in one place, do thorough research, and finally ability…

German customer profile: all you need to know

The customers are different around the world. Although you can define your target quite precisely in terms of age or gender, the geographic and cultural issues can significantly affect the way of marketing communication as well as the presentation and sale of products. What about German customers? What are their shopping habits? Would they enjoy features such as customer portal? What is the most important aspect to them when buying?…

How COVID-19 affected retail in Germany: insights & statistics

It is undeniable that the COVID-19 pandemic has shaken the foundation of worldwide trade – both brick and mortar and ecommerce. While the restrictions are slowly being loosened, pandemic shopping habits have remained with many consumers. Keep reading if you are wondering how shopping looks nowadays. What is the situation in Germany? Here you can read the statements of Simon Moore, CEO of Innovation Bubble consulting company. He provided some…

A brand with a special place in our hearts – and on our Pinterest boards

In which countries does IKEA have the best online reputation? For the following analysis of the Swedish furniture store’s presence on the web, media and text analytics company Neticle looked at the past three months’ results in the DACH region and found some unexpected differences. From the beginning of July to the end of September, IKEA on the German web had more than 132 thousand mentions, which dwarfs the numbers…

11 highlights from E-Commerce Versandstudie 2020 (top 100 German online shops)

Imagine the following scenario: You buy in one stationary store, you have paid and then the seller disappears behind a wall with your bag without a word – and you don’t have one. Knowing what is happening and when you handed over the goods to get. A total failure in terms of customer service! But exactly that happens every day in Germany’s largest online shops. Here come 11 highlights from…

Oktoberfest in e-commerce

The year 2020 will undoubtedly remain in our memory for a long time. It brought many unexpected situations that affected the lives of people around the world. We still must face the pandemic, although many countries are slowly returning to the new normality, with sanitary restrictions implemented, of course. Unfortunately, the pandemic will also bring huge changes in the event industry. Many events have gone from offline to online, but…

M-commerce in Germany

M-commerce is short for mobile commerce. Simply saying it is e-commerce but via mobiles. It is getting more and more popular. No surprise, since we all spend over 3 hours a day using the phone. How does m-commerce present in Germany? We have covered the topic and showed you some interesting statistics in m-commerce topics. Lets’ dive in! E-commerce vs m-commerce E-commerce is so popular among German users. It is…