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How to understand the Critical Time Frame for Customer Complaints
When it comes to online shopping, the ultimate seal of approval is the ‘confirm purchase’ button. In placing an order, a customer is communicating many things. They’re saying they like your product, that it’s better than your competitors and they like the price. Immediately after placing an order, you have a happy customer, in a state of optimistic anticipation.Their order is being processed and all is good in the world.…
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COVID-19 – the organization of an eCommerce warehouse
Coronavirus – what precautions are we using, and how does the warehouse organization in Omnipack look like? Check our best practices First of all, we wanted to assure all our clients and stakeholders that Omnipack’s logistics centers are open and working as usual. In addition to the safety of our employees, the highest priority for us is to ensure the high quality and continuity of services for our clients. At…
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9 great examples of how retail is dealing with the Corona crisis
The year 2020 is no ordinary one. For a long time to come, we will continue to tell our children – and our children will tell their children – about a year in which social and economic life was reduced to virtually zero. That has never happened before. And, of course, we all hope that we will soon return to something like “normality”. Whenever the vaccine against COVID-19 is finally…
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11 Tips for E-commerce Software Houses in COVID19 Period
Globally the COVID-19 pandemic has had a significant impact on retail stores, and in many countries these businesses are facing lockdowns. As a result of social distancing people have also reduced their visits to open retail stores. On the whole, the global retail market has come to a standstill, or at least significantly slowed down. Some product categories like sports, fashion, and hobbies have dropped dramatically. At the same time,…
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E-commerce in the time of the coronavirus outbreak: statistics
It goes without saying that the coronavirus outbreak has already changed a lot in the economy, not only in the DACH region. Many industries and businesses had to rethink their strategy and adjust their communication to better suit and serve their clients in these turbulent times.  Ecommerce Europe decided to conduct a special survey among its National E-commerce Association members. The survey covert the general situation per country, forecasts and…
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This is where e-commerce meets UX, retail, digital transformation and AI: E-commerce Berlin Expo 2020
More than 50 speakers, 180 exhibitors and 7000 visitors from all over the world came to Berlin to exchange knowledge and gather unique e-commerce insights. E-commerce Berlin Expo took place in STATION Berlin for the fifth time in a row and was bigger and more successful than ever before. EBE2020 was special for a few reasons. It was a jubilee edition of this prestigious conference, and it has been gaining…
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How artificial intelligence in a shop inspires customer journey
The topic of “personalised customer service” is on everyone’s lips in online retail. Encouraged by the rapidly increasing technical possibilities of using artificial intelligence, the “interest-based offer of content” (products, offers, listings…) in e-commerce is currently entering a hot phase. A smart way to approach a complex topic with manageable effort and at attractive prices. Many dealers have recognized the relevance of the topic and implement appropriate solutions. One company…
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Top 15 speakers you can’t miss at E-commerce Berlin Expo 2020!
Let’s face it – the 2020 edition will be the best one of EBE yet. Our experience, conclusions, recognition and network resulted in the well-curated agenda, increased number of visitors and top-notch exhibitors, who will all gather in Berlin to share their knowledge and exchange insights. This is why you should not miss the E-commerce Berlin Expo 2020 on the 13th of February. To show you even more value, we’ve…
Why should you take part in E-commerce Berlin Expo 2020?
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Here’s all you need to know about E-commerce Berlin Expo 2020
More than 7000 visitors, 180 exhibitors and 50 speakers are going to gather again at STATION Berlin during popular e-commerce fairs in Berlin, and one of the most renowned one in Europe. EBE is coming back to town with the most accurate and interesting e-commerce insights. The event is nothing but must-attend for everyone who breathes e-commerce. And you know what? You can still claim your free ticket here! For…
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Cross-Border Payments and Commerce Report 2019 – 2020
The cross-border ecommerce space shows tremendous growth potential: it is estimated that it will reach USD 1 trillion in 2020 – and some of the key enablers of growth are currency, infrastructure, language, internet penetration, and the diminishing complexity for consumers and merchants. Structured in three comprehensive chapters, each depicting a main frame of the cross-border picture, the Cross-Border Payments and Commerce Report is dedicated to international retailers, global shipping…
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Check out the agenda for E-commerce Berlin Expo 2020!
On the 13th of February, you can expect a real e-commerce earthquake in Berlin! For the fifth time, the E-commerce Berlin Expo returns to the capital of Germany. With a set of amazing speakers, unique exhibitors and visitors from all over the world, the event is nothing but impatiently awaited. What to expect at EBE 2020? More than 7,000 visitors, 170 exhibitors and 40 speakers will take part in the…
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Trend Radar 2020: How AI Changes E-commerce
Pforzheim, January 8, 2020: E-commerce continues to advance and evolve rapidly, pushing the boundaries in this still young, budding industry – especially in the B2B sector. What influence do technology trends like AI and voice search have? Carsten Kraus, Managing Director of Omikron Data Quality GmbH, takes a look at the developments and changes that the year 2020 will bring for e-commerce companies. Adaptive Pricing and Inventory Predictions: In the Future,…