Klarna is revisiting human support after challenges with AI customer service. Read about their chase and also about advantages and disadvantages of using AI in this area of business.
PayPal has launched in-store payments in Germany, offering tap-to-pay, cashback offers, and flexible installments. Read more inside!
Criteo’s 2025 report reveals 76% of shoppers find ecommerce boring. Read their insights on how to improve the online shopping experience with personalization, discovery, and emotional engagement.
Düsseldorf-based startup e-dress introduces Germany’s first rental platform for designer fashion. Read more inside!
Google’s Gemini AI and AI Overviews are drastically reducing traffic to independent websites. Publishers worldwide report losses up to 90%. Here’s what it means for the future of journalism and online content.
Pet food startup HEY HOLY reveals how consumer behavior toward subscriptions in Germany is shifting in 2025 – driven by convenience, flexibility, and trust.
Discover the most valuable retail brands in 2025. Amazon tops the list again, while Germany’s Lidl and Aldi see sharp brand value growth.
Douglas integrates AI agent alfred. across all European markets to streamline social media workflows, boost efficiency, and drive data-based strategy.
Zalando is refining its return policy to address unusually high return rates and support sustainable e-commerce. Learn who is affected and why the change matters.
Roblox and Google team up to scale immersive ads and Rewarded Video via Ad Manager, giving brands new access to Gen Z audiences.
Aldi is closing its online shop by September 30, 2025, to concentrate on in-store retail. Learn why Aldi Nord and Aldi Süd are making this strategic shift and what it means for customers and employees.
See how inflation, regulation, and low demand shaped German e-commerce in 2024— and what that means for online retail in 2025.