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COVID-19 – the organization of an eCommerce warehouse

Coronavirus – what precautions are we using, and how does the warehouse organization in Omnipack look like? Check our best practices

First of all, we wanted to assure all our clients and stakeholders that Omnipack’s logistics centers are open and working as usual.

In addition to the safety of our employees, the highest priority for us is to ensure the high quality and continuity of services for our clients. At present, contract performance and deadlines have not changed.

Precautions – how we operate at Omnipack warehouses

We take increased precautions at Omnipack warehouses. First of all, we try to limit the impact of the pandemic on our employees, the companies of our clients, and target recipients. We also use an advanced warehouse management system to lower the risk and the possibility of any mistakes.

We are observing the situation and following the recommendations of WHO, the Ministry of Health, and the Chief Sanitary Inspectorate:

  • people who receive deliveries use protective gloves and are equipped with disinfectant liquids
  • we use periodic quarantine of returns – goods re-admitted to the warehouse are quarantined for three days
  • we use a distance of min. 1.5 m between workstations in the warehouse
  • we closed access to our warehouse to the outsiders
  • we increased the frequency of cleaning the warehouse space, including the cleaning of door handles, switches, handrails
  • 100% of the office staff work from home, and the management in the warehouse has been kept to a minimum

For us, the safe organization of the warehouse’s work means scrupulous compliance with the rules published by the relevant institutions – the Ministry of Health and the Chief Sanitary Inspectorate. It is primarily preventive measures, i.e., emphasizing the role of hygiene, ensuring appropriate hygiene measures, such as gloves, disinfectant liquids in the appropriate places of the warehouse, and an absolute reduction in the number of people in the warehouses” – Rafal Szczesniewski, the COO & Founder Omnipack.

Couriers and post offices – how do they work during a coronavirus outbreak?

Courier companies quickly introduced many solutions designed to reduce or even eliminate direct contact. These are, among others:

  • no need for signing documents when collecting the package
  • leaving the package by the door – the courier first contacts the recipient and confirms this form of delivery
  • cashless payments
  • closing or limiting the opening hours of stationary outlets

Some companies equip couriers with face masks and gloves.

Due to government restrictions, the collection and delivery have been suspended in some areas of the world – in particular, Asia (China, Hong Kong, Macau) and Europe (Italy, Austria).

You can find detailed information in our article about the work of shipping companies during COVID-19 (Polish Post, DHL, DPD, UPS, FedEx, GLS) >> here

Coronavirus – how will it affect the eCommerce industry?

COVID-19 affects all areas of the economy today, including eCommerce and logistics. On the one hand, it can be expected that the reduction in sales in stationery stores will translate into increased traffic in online stores. On the other hand, some consumers give up larger purchases, limit buying necessities, and try to save money to prepare for “worse times.”

The decline our economy has already experienced is fortunately much less noticeable in the eCommerce sector – the closing of retail meant that some buyers automatically moved their purchases to the web.

Luckily,  the coronavirus reached us during a period which is considered a medium or even weak season for most industries (the winter peak is over, and it will be a while until the summer) – comments Rafal Szczesniewski. – Managing eCommerce logistics has become more difficult because. On the one hand, it’s more difficult to forecast consumer behavior and volume. On the other hand, we live under considerable uncertainty when it comes to the expected number of warehouse employees. Currently, coughing and feeling sick eliminate an employee from work.