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9 ways chatbots work as a customer engagement tool

Chatbots are the latest trend in customer engagement.How?Chatbots are replacing the old fashioned customer engagement techniques by automating tasks and eliminating over time consumption. Time is important to everyone, and 70% of the fall outs of leads is due to slow responses and slower customer engagement tactics. Older techniques of customer engagement fell out of the market because they were repetitive, costly, time-consuming and often mismanaged. Hence, chatbots came into…

PIM software – Objectives and Advantages

Have already heard about the PIM systems? Or just starting to figure out what is PIM technology? Find out the main reasons for PIM implementation and get the ability to try PIM tools for free. What is PIM? What is PIM? Product Information Management (PIM) is an omnichannel software that manages the whole list of product data. PIM centralises all the product data in one solution providing simple data collection,…

Must-haves in your internal data protection management

Ensuring that companies are secure from a data protection point of view is no longer a voluntary requirement; it is a mandatory duty. For many companies, however, comprehensive data protection management is not yet self-evident. We explain what needs to be considered. The General Data Protection Regulation (GDPR) has been in effect since May 25, 2018. Since then, at the latest, the topic of data protection has arrived in all…

How AI will be central to new e-commerce developments

In the coming decade, AI will play an instrumental role in enhancing the customer shopping experience and increasing sales revenue for brands and retail players, writes Joris Kroese, CEO and Founder of Hatch. Research from Gartner predicts that by 2024, 75% of organizations will shift from piloting to operationalizing AI technologies. By 2025, revenue from the AI software market is set to reach over $100 billion globally. Up until this…

Check the final agenda of the E-commerce Berlin Virtual 2021

E-commerce Berlin Virtual 2021 – one of the most anticipating e-commerce events in 2021 – takes place on May 26-27th 2021. Today, we are announcing the full line-up of speakers and reminding the details of the conference. About EBV 2021 This year’s E-commerce Berlin – Virtual Edition powered by Lowell Group will take place completely online on May 26th and 27th 2021. 12 presentations will be delivered daily, organized into…

6 payment methods, that increase your Shopify shops conversion

When you go into a store and probably want to buy new shoes or headphones, you expect them to provide your preferred payment method, right? The same applies when customers visit an online shop. As an online retailer, you have to make sure that customers are offered all payment methods they expect. Otherwise, the customer will quickly leave your store or online shop and switch to the nearest competitor. That…

5 reasons why e-commerce companies can benefit from AI chatbots + a successful best practice

This article highlights the various uses of AI chatbots in e-commerce. It presents possible use cases and potentials that show how online stores can successfully use chatbots to eliminate known problems such as shopping cart abandonment or to create positive effects such as increased engagement or more automated leads by providing users with helpful support and advice on products at any time. For a glimpse of real-world practice, the approach…

How E-Commerce Companies Benefit from Content Automation – Two Cases

Automated copywriting suddenly makes it possible to handle a mind-boggling volume of product descriptions. This efficiency results in completely new effects. Two e-commerce companies, SkatePro and billiger.de, showed us exclusively what they have been able to achieve with automated content and what they expect to achieve further. All ecommerce companies struggle with the same issues: they have thousands of products that need to be described, many in several languages; and…

The two sides of the Clubhouse coin: does exclusivity equal elitism?

In the era of social media, it naturally invokes a lot of excitement when a new platform takes off and starts shaping our common online space. Clubhouse has given it another spin with limiting access to the party, which gave way to a lot of controversy. Neticle had to investigate… Clubhouse, the invite-only, audio-based social media app was launched in April 2020. It is similar to a free-flowing podcast and…

The Future of eCommerce is headless. Why the future is now.

With more and more shopping experiences happening across different channels and devices, from computers to mobiles to smart devices, eCommerce businesses face the challenge of offering seamless user experiences throughout the shopping process. Headless commerce is about to disrupt eCommerce and give businesses a technology to build future-proof online shopping experiences. Propelled by the rise in eCommerce adoption, resulting from the pandemic and the need for brands and retailers to…

How Will Brexit Impact European Ecommerce Vendors?

After years of delays, discussions and debates, Brexit finally became a reality in 2021. While the full impact of Brexit is yet to be felt by the United Kingdom and its European neighbors, largely due to the continuing coronavirus pandemic, it’s important that European businesses continue to brace themselves for substantial changes — both in terms of actual business and the logistical work around it. While some people remain optimistic…

Top 29 German SaaS Companies in 2021

Germany is one of Europe’s leading SaaS powerhouses, enticing a handsome capital and a promising market to see growth. Home to various fostering innovations and a multitude of global success stories over the last couple of years, Germany has shown some significant scope for the SaaS niche. On that note, here are 29 such exemplary SaaS companies from different domains that are a must to see and use. Let us…