Top Insights about Customer Service in the Ecommerce industry [the Simplr report]
As the demand for online shopping increases in 2020 and 2021, customer service has become a key aspect of ecommerce. A great customer experience is crucial to differentiating your business in a competitive market, but not every company realizes this. As a result, there is a growing gap between what customers expect and what brands can deliver. What do you have to do to prevent your business from unsatisfied customers?…