Key findings from the Ecommerce Personalization Benchmark Report 2021
Do you know 91% of shoppers would abandon an online retailer over a poor shopping experience? To meet their preferences, retailers must personalize their experiences. More than 3 out of 4 shoppers want a more personalized shopping experience. As a result, conversion rates increase by more than 40%, cart abandonment rates drop below 50%, and revenue per user increases by more than 10% for many retailers, demonstrating the benefits of…