Made-to-order: Understanding consumer behaviour to drive effective personalisation in retail
Discounts and coupons, though effective, do very little to nudge consumers to buy from you instead of your competitors. As consumers transition towards online shopping, their expectations from a virtual shopping experience has grown beyond the “10% Discount” coupon codes. A recent survey-based report commissioned by MoEngage brought forth a central theme in terms of consumer expectations from retail brands. 27% of the survey respondents said “Irrelevant products or content”…