Editorial Team, Author at E-commerce Germany News

„Artificial Intelligence – The customer journey doesn’t stop beyond dunning“ : interview with Michael Renz Country Director Lowell

Can you share with us your story of how you joined Lowell? My professional background includes more than thirty years of debt collection experience. After ten years absence from Lowell, I rejoined in 2020, but never lost sight of Lowell. It is good to be back and I am thrilled to be part of Lowell Way’s digital customer journey. What are your main responsibilities on a daily basis? I am…

“Study: What is sustainable E-commerce according to consumers?”: interview with Mikael Fristedt Westre, CEO of Box Inc

We’re more than happy to introduce some speakers of our upcoming E-commerce Berlin Virtual conference.Today, we decided to invite Mikael Fristedt Westre from Box Inc for a virtual cup of coffee to talk about Study: “What is sustainable E-commerce according to consumers?” topic. Enjoy! You’re a head of Box Inc. How did your journey begin? After university I started working as a management consultant for The Boston Consulting Group and…

Must-haves in your internal data protection management

Ensuring that companies are secure from a data protection point of view is no longer a voluntary requirement; it is a mandatory duty. For many companies, however, comprehensive data protection management is not yet self-evident. We explain what needs to be considered. The General Data Protection Regulation (GDPR) has been in effect since May 25, 2018. Since then, at the latest, the topic of data protection has arrived in all…

How AI will be central to new e-commerce developments

In the coming decade, AI will play an instrumental role in enhancing the customer shopping experience and increasing sales revenue for brands and retail players, writes Joris Kroese, CEO and Founder of Hatch. Research from Gartner predicts that by 2024, 75% of organizations will shift from piloting to operationalizing AI technologies. By 2025, revenue from the AI software market is set to reach over $100 billion globally. Up until this…

Check the final agenda of the E-commerce Berlin Virtual 2021

E-commerce Berlin Virtual 2021 – one of the most anticipating e-commerce events in 2021 – takes place on May 26-27th 2021. Today, we are announcing the full line-up of speakers and reminding the details of the conference. About EBV 2021 This year’s E-commerce Berlin – Virtual Edition powered by Lowell Group will take place completely online on May 26th and 27th 2021. 12 presentations will be delivered daily, organized into…

6 payment methods, that increase your Shopify shops conversion

When you go into a store and probably want to buy new shoes or headphones, you expect them to provide your preferred payment method, right? The same applies when customers visit an online shop. As an online retailer, you have to make sure that customers are offered all payment methods they expect. Otherwise, the customer will quickly leave your store or online shop and switch to the nearest competitor. That…

5 reasons why e-commerce companies can benefit from AI chatbots + a successful best practice

This article highlights the various uses of AI chatbots in e-commerce. It presents possible use cases and potentials that show how online stores can successfully use chatbots to eliminate known problems such as shopping cart abandonment or to create positive effects such as increased engagement or more automated leads by providing users with helpful support and advice on products at any time. For a glimpse of real-world practice, the approach…

Top 10 Social Media Trends 2021

With last year’s developments, our lives have become as digital as ever – whether we go shopping, work, or meet online. That’s exactly why it’s worth taking a look at the top ten social media trends for 2021, as they are more important than ever in times of social distancing. Providers or sellers adapting their strategies in time and keeping up to date with the trends may establish themselves as…

How E-Commerce Companies Benefit from Content Automation – Two Cases

Automated copywriting suddenly makes it possible to handle a mind-boggling volume of product descriptions. This efficiency results in completely new effects. Two e-commerce companies, SkatePro and billiger.de, showed us exclusively what they have been able to achieve with automated content and what they expect to achieve further. All ecommerce companies struggle with the same issues: they have thousands of products that need to be described, many in several languages; and…

Predictions 2021: eCommerce

2020 has in many ways been a globally changing year, and 2021 will in many ways continue the digital transformation projects and trends seen in the eCommerce industry! With that in mind it is time to reflect and see what 2021 will bring! A word that has been on everybody’s lips – for a couple of years now – is experience. The last decade it has been all about delivering…

The Future of eCommerce is headless. Why the future is now.

With more and more shopping experiences happening across different channels and devices, from computers to mobiles to smart devices, eCommerce businesses face the challenge of offering seamless user experiences throughout the shopping process. Headless commerce is about to disrupt eCommerce and give businesses a technology to build future-proof online shopping experiences. Propelled by the rise in eCommerce adoption, resulting from the pandemic and the need for brands and retailers to…

8 essential eCommerce trends and customer preferences to watch out in 2021

What would people living in 2030 say remembering 2020? Undoubtedly, we will brand it as the Year of the Pandemic. The vicious onslaught of COVID-19 that hit most of the planet last year wreaked major havoc in most sectors, forcing us to alter our working practices, educational approaches, entertainment choices, and even social mores. Consumer buying habits have also suffered a tectonic shift, with an ever-growing share of consumers opting…