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Smartbuyglasses receives over 60,000 questions from every month. How to manage with that amount of request? (case study)
SmartBuyGlasses is one of the world’s largest designer eyewear e-commerce companies and operates over 30 local websites in over 15 languages around the world. Everyday they receive over 60,000 questions from customers every month. These questions come by email, phone, live chat,and social media in many different countries and languages. How can you manage with that amount od data? THE COMPANY OVERVIEW SmartBuyGlasses is one of the world’s largest designer…